Response time: 1 to 2 business days. A real answer is coming. It will be useful and slightly shorter than you'd like.
Support
Karen will respond. She just won't be fast about it.
Real support. Honest response times. Karen drops the character when your money is involved.
Discord
[PLACEHOLDER]
Community, announcements, and the occasional Karen appearance to correct someone's take on position sizing.
Important
Billing and account issues get a straight answer.
No attitude on support tickets. Billing problems, account errors, platform issues. You'll get a real response from a real person. If it's urgent, say so in the subject line.
Support questions
The questions Karen gets asked before people email.
Email: 1 to 2 business days. Every message gets a real answer. Can't promise fast. Can promise useful.
Email support. Include your account email and a description of the charge. Billing issues are handled straight. No Karen voice, no runaround. You'll get a real answer.
Email support with your account details and a clear description of the issue. Account problems get priority. Karen built this to work. When it doesn't, she wants to know.
No. Written communication creates a record. That's better for you and for us. Email or Discord. That's the whole list.
Before You Email
The rules page and FAQ answer most questions already.
Karen built both of those pages to reduce the volume of support tickets. She's telling you this in case it saves everyone time.